Guilty Black Samsung S10 Case

SHIPPING COST

Enjoy a complimentary ground shipping for orders over €300 within 1 to 7 working days. For all other orders, upon checkout you will be asked to select the shipment method which most suits you. Delivery cost will be calculated in accordance to your shipping country and delivery service that you select:

• Express 2 to 3 days service, with Standard Overnight service will come at an additional cost

TRACKING YOUR ORDER

Upon completing your order and the payment has been processed and the order is ready to be dispatched, you will receive an email confirming dispatch and containing a tracking number which you can use to track your package on the dhl.com website. If necessary, please feel free to contact our Customer Service department by telephone on the numbers and the working times shown in the Contact Us section.

WHERE DOES CUVIERR DELIVER

Produces purchased through this website can be delivered worldwide to any valid P.O.Box, Postal Code or address. Please note that for security reasons, all Cuvierr packages are personally delivered to their recipients. No package can be dropped off at a mailbox (or any equivalent service). A signature will be required upon receipt of your package.

ACCEPTED PAYMENT METHODS

You can only pay for your purchases with a valid credit or debt card: MasterCard® or Visa®. You should enter your credit card or debt card number, its expiry date and its card verification number on the relevant page.

PAYMENT SECURITY

All the transactions made on the Cuvierr.com website are secure. The padlock symbol next to the web address bar beginning with “https” indicates that you are in a secure setting. CUVIERR EXCLUSIVE RETAIL has also established specific security measures to protect your personal information from non-authorized access and use. Nonetheless, you should never consider the transmission of data by internet to be completely secure. Any information which is provide online maybe subjected to recuperation and could possibly be used by a third party. The online store WWW.CUVIERR.COM uses Raiffeisen Bank / Plationline.ro services for online transactions. You can pay online with your personal or business card, under complete security conditions. The cards accepted for payment are those issued under the VISA (Classic and Electron) and MASTERCARD (including Maestro). Payment is based on a secure online transaction processing system that offers confidentiality, security and simplicity in the purchase of products and services over the Internet. Card processing is done exclusively through the bank, our store does not request and does not store any details regarding your card. Important to know is that there is no commission for bank card payments!

ARE INTERNATIONAL CREDIT CARDS ACCEPTED 

We accept international credit cards for purchases on this website; however, when checking out, please ensure to enter the international billing address that is linked to the used credit card.

DEBITING YOUR CREDIT CARD

Cards and other payment methods are not debited instantly, but will be debited once the order has been accepted and sent. However, it may be possible that your credit card or other payment method indicates that a reserved amount is being held as soon as the order is placed.

SECURITY CODE ON YOUR PAYMENT CARD

This is the unique code made up of 3 digits found on the back of your credit card and is used to secure a remote sale transaction. 

GUIDELINES FOR PRODUCT CARE

Keep your Calfskin product beautiful and vibrant as time passes, by following these simple guidelines for its care: (A) Despite its highest-grade quality leather, we recommend you avoid rubbing your product against abrasive surfaces, avoid direct contact with any material or fabric that may transfer pigments to the leather (newspaper, magazines, dyed fabrics etc.). Protect your product from excessive humidity and keep away from heat sources and your product will serve you well. (B) Avoid direct exposure to sunlight. Use your skin as a caliper, if you can’t handle it, your product wont either! Prolonged sunlight contact will not only damage the leather but will also cause discoloration. (C) Although the leather will hold against a splashes of water, avoid direct contact with water. In the case that your product is exposed to water or dirt, gently dab the product with an untreated, undyed cloth. Ensure that no products that contain soap or chemical solvent is used for cleaning. (D) When your Cuvierr product is not in use keep in a cool enclosed compartment or just back in its home (box). Take care of your Cuvierr product and it will serve you for many years while you enjoy it’s robust appearance.

HOW TO RETURN OR EXCHANGE AN ITEM ORDERED?

Your order may be accepted for refund or exchange only if the product is returned in original condition and packaging, with 30 calendar days from the delivery date. The returned product(s) should be accompanied by the original receipt. Returning a product for exchange or refund may inflict shipping charge which will be informed to you by your local DHL® drop off point. If you wish to return an item received as a gift, the item may be exchanged for an item of equal or higher value, where the remaining cost above the original sum must be made. Kindly contact our Customer Service Department who will send you a pre-paid return label by email. Customized products cannot be returned or exchanged, unless damaged where the result of the investigation is due to a manufacturing error or shipping.

HOW LONG DOES IT TAKE FOR A REFUND?

We will do our best to issue a refund as quick as possible. You should receive your refund with 23 business days after we have received your returned item(s) at our warehouse.